Refund Policy
Refund Policy for Sapluu
Effective Date: 1/28/24
Introduction: At Sapluu, we strive for customer satisfaction. However, if you need a refund, here's our policy:
Eligibility for Refund:
- Time Frame: Refunds must be requested within 30 days of purchase.
- Condition: The service or product must be in its original condition, unless there's a fault from our end.
- Proof of Purchase: You’ll need to provide proof of purchase for a refund.
Non-Refundable Circumstances:
- Subscription Services: Monthly or annual subscription fees are generally non-refundable.
- Digital Products: Once accessed or downloaded, digital products are typically non-refundable.
- Special Offers: Items purchased on sale or with special discounts are not eligible for refunds.
Process for Requesting a Refund:
- Contact Us: Reach out to our support team at [email] with your refund request.
- Provide Details: Include your order number, purchase details, and reason for the refund.
- Wait for Approval: We’ll review your request and get back to you.
Refund Method:
- Original Payment Method: Refunds will be processed to the original method of payment.
Processing Time:
- It may take up to 10-15 business days for the refund to reflect in your account.
Exceptions: In certain exceptional cases, we may consider refunds beyond the standard policy.
Changes to Refund Policy: We may update this policy. We’ll notify you about significant changes.
Contact Us: For questions about refunds, please contact us
Remember, your satisfaction is important to us at Sapluu, and we'll do our best to address your concerns.
